Trouble with making game purchase on BigTen Network.com


#1

A couple of days now, when I submit the pruchase I keep getting a message that says:
An unknown error has occurred, try again latter.

Anyone else having this problem?


#2

Which browser are you using because I had some problems trying to buy things using my firefox browser. I keep IE on my computer just for those cases.


#3

I use internet explorer. Just tried it again with the same result. 2 hrs. and 20 minutes left to get a different response.


#4

I just ordered it and everything went fine.


#5

Read you post and had hope that my problem would go away. No such luck. UNKNOWN ERROR. PLEASE TRY AGAIN LATER.
They have support. Sent them an e-mail 6 hours ago telling them of my problem - but have recieved zero response.


#6

Just a hope: you sometimes have a problem if you have pop-ups blocked and they use pop-up technology.


#7

Thanks, tried it again with pop ups allowed but got the same result. I now have a voice message at the network requesting help. We’ll see if they respond.
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#8

Another idea. Clear all your data (history, cookies, etc). Then make sure your browser allows cookies. Don’t know if this will help, but it’s worth a try.


#9

Just ordered it with no issues.


#10

WOW. Just recieved a call from the Network. They are having inconsistent problems. Enough of them that the lady who helped me said it has been a tough go.

Anyway, this angel of mercy (Lucette) took my credit card info and I will be able to see the game.
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#11

watching online as well, anyone interested in talking about the game can join me in the chat room.


#12

I had problems on my first two attempts in ordering the game, but then I switched to a different credit card and it worked fine. Might have been a coincidence though…


#13

I want to watch tonight’s game but won’t be able to watch until later. If you buy the game, do you get to watch it later, tomorrow, etc. too? Also, anyone know how soon after it is over that it is archived? Thanks in advance.


#14

Yes, you can watch it later, but probably not tonight. Friday’s game wasn’t available til Saturday morning. Now it may have been up at 3 am, but at midnight, it wasn’t. It also gets saved, so you can watch multiple times. Kind of builds a games library. If you have an HDM1 cable, you can run it and view it through a TV. Flatscreen TV’s have that connection. Cost about $40 for that cable. PC cable connection doesn’t work as well, as the sound is through the PC, with the HDM1, the sound is from the TV.


#15

You can get a HDMI cable much cheaper if you shop online a little bit.


#16

Just purchased tonight’s game no problem


#17

[quote=“kidcoyote, post:14, topic:237”][/quote]

Yes, you can watch it later, but probably not tonight. Friday’s game wasn’t available til Saturday morning. Now it may have been up at 3 am, but at midnight, it wasn’t. It also gets saved, so you can watch multiple times. Kind of builds a games library.

[/quote]

thanks kid


#18

Who’s making the purchase again tonight? I’m debating after Friday’s nights quality was pretty poor, especially since the game will be replayed tomorrow at 11:00am. I’m 50-50 at this point.


#19

I bought the feed for tonight’s game. Since some posters said that the stream wasn’t good for the first 10 minutes or so, I just noticed that the stream is now live, with a placeholder saying “Your event is not in progress.” If you start it now, you might give the stream a chance to improve over 10 minutes of that placeholder instead of live action.


#20

I’m trying it again. I had similar problems. First 10 minutes or so was rough… lots of breaks, short sections repeated, pixelated screen. But after about 5-10 minutes (actual time, not game time), things got better. I used a cable. Tonight I’ll try my wireless (so I can also watch the Pens on the big screen).